FAQ
Account management and security
- How do I update my authenticator app?Published on 1 Aug 2024Updated on 15 Oct 2025127
- How do I reset my Two-factor authentication (2FA)?Published on 15 Sept 2023Updated on 15 Oct 202513
- How do I freeze my account? (app)Published on 22 Aug 2023Updated on 30 Dec 2025342
- How do I migrate my email address or phone number to another account? (app)Published on 22 Aug 2023Updated on 17 Nov 2025576
- How do I join a video call with customer support?Published on 26 Aug 2025Updated on 27 Oct 202535
- How do I update my email?Published on 6 Sept 2023Updated on 15 Oct 20251
- How do I whitelist OKX Emails?Published on 26 Nov 2024Updated on 8 Sept 202555
- How do I freeze my account? (app)Published on 11 Jul 2024Updated on 15 Oct 20256
- What can I do if my device is running in an unsafe environment?Published on 19 Jan 2023Updated on 8 Sept 2025295
Showing 31-39 of 39 articles